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Between Church and Wellington on Queen St.

Between Church and Wellington on Queen St.

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Home » FAQ’s » What is your cancellation policy?

What is your cancellation policy?

We ask that you make every effort to keep your appointment once it has been made. However, if you should need to change your appointment time, it is helpful to let our office know as far in advance as possible so that it may be available to someone else.

Exciting news!

We are working hard this week getting the office ready to resume seeing patients! We are doing everything we can to keep you safe and healthy, and expect to begin seeing patients on Monday, June 8th, 2020.

Due to new regulations, we are required to adjust our schedules to allow for physical distancing in the office. This means that we will be prioritizing appointments based on need. If you have an appointment scheduled, please consider it cancelled. We will be contacting each of you personally to discuss your appointment, this will take some time, so please hang in there with us as we are doing our very best.

If you have an eye concern and have already discussed it with Dr. Venn, we will be contacting you to arrange an appointment. If you have vision or eye health concerns please call us at 519.284.4144.

Thank you so much for your patience, our St. Marys Optometry team is looking forward to seeing you again!